Protel is an IP PBX that uses voice over IP to offer computer telephony intergration (CTI) extensive functionality while lowering operating costs. Unlike proprietary communication system, Protel is an open standard solution which is fully customizable, flexible and scalable to meet the client’s requirements.
Main Features
IP PABX
Fax Server
Conference Server
Voice mail Server
IVR
Call Recording
Call Billing Software
SOLUTIONS
Flexible
Choices of brand.(e.g. Cisco, Polycom, Snom etc...) Selling / Renting.
Affordable
Low maintenance cost. No need for expensive on site technical intervention. No need for yearly user / software licenses for most of the features.
Reliable / Stable
Running on proven robust Linux platform.
OUR IP PHONES
Atcom 
BENEFITS
Flexibility/Seamless Scalability
As PROTEL is a software based solution, it will easily accompany you in the growth of your company without changing your core telephony architecture.
Customization of the system, changes in the architecture, modification of call flows to meet your evolving needs can be seamlessly executed.
Increased Productivity and Customer Satisfaction through time saving
The flexibility of Protel will increase your partners’ and customers’ satisfaction as it will improve your reponsiveness due to the features leading to a higher mobility of your workforce.
+ Interactive Voice Response
Reduces the work load of the operator allowing more time to perform more value added duties.
Can be configured as an Interactive Directory.
Different IVR and Call Routing after business Hours, on weekend and public holidays.
Mobility
+ Portable devices (wireless, soft-phones, SIP supported GSM)
Soft-phones and SIP enabled Wifi mobile phones will allow you communicate seamlessly from a remote site
Internet will eliminate geographical boundaries between sites.
+ Advanced call routing
From simplest call flows to advanced and personalized call flows (Follow me), PROTEL will help you to decrease your unanswered or missed calls.
Interface PROTEL with MS Outlook / ERP
With PROTEL it is now possible to interface your phone system with:
MS Outlook:
Double click on your contact phone number to call him from outlook.
Receive your voicemails per email or email notification.
Your CRM or ERP software:
Screen pop up with all the contact details when he calls
Cost Optimization
One of the major advantages of the IP telephony is the low Total Cost of Ownership as well as a rapid return on investment through the following points:
+ Inter-branch Communication
Talk to your remote offices via your VPN or ADSL at no additional cost.
+ Convergence
Same cabling for both the data and voice.
Maintenance of one network for lower maintenance costs.
+ Economies of scale
Centralized telephony system or call centre for all your branches.
Centralized pool of operators for all your branches and subsidiaries.
Optimization of your IT resources.
+ Zero paper
Receive faxes via email and send all through a fax client.
+ Least Cost Routing
Automatic diversion of overseas outgoing calls to the cheapest pre-determined route.
+ Call accounting software
Simple & painless monitoring of telecommunication costs with PROTEL's Intuitive and flexible Call Accounting software:
Per user, per department, per called number...